Frequently Asked Questions

Everything you need to know about Alcôve Hair products and services.

Are Alcôve Hair products suitable for all hair types?

Yes, our collections are formulated to be inclusive. Whether you have fine, curly, color-treated, or thick hair, we offer specific ranges designed to nourish and enhance your unique texture.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unused portion for a full refund or store credit.

Are your hair care products sulfate and paraben-free?

Absolutely. Alcôve Hair is committed to clean beauty. All our shampoos, conditioners, and styling products are free from sulfates, parabens, and harsh chemicals.

Do you offer professional discounts for stylists?

Yes, we value our professional community. Licensed stylists can apply for a pro account through our 'Stylist Program' link to access exclusive pricing and bulk sizes.

Can I track my order after it has been placed?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.