Returns & Exchanges

At Alcôve Hair, we want you to love your locks, which is why we offer a 30-day return policy on all unopened and unused hair care products. If you are not completely satisfied with your purchase, our team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unopened, and purchased within the last 30 days to qualify for a full refund.

• 2.
  Contact Support

  Email our customer care team with your order number and reason for return to receive a pre-paid shipping label and return authorization code.

• 3.
  Pack and Ship

  Securely package your items to prevent damage during transit and attach the provided shipping label to the outside of the box.

• 4.
  Receive Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.